Privacy Policy
This policy explains how personal data may be collected, used and protected when you use Azer Group’s website, contact forms and AI assistant.
Last updated: October 2026. This page is informational and should be legally reviewed before final adoption.
Data We May Collect
Information you voluntarily provide may include your name, organization, email address, phone number, inquiry subject, message content, and any other information you choose to share. Limited technical information such as IP address and browser details may also be processed for security and website operation.
Purposes of Processing
We use data to respond to inquiries, route requests to the appropriate group company or department, manage customer and partner relationships, improve services, protect the website, and meet legal or regulatory requirements.
AI Assistant
Conversations with the AI assistant may be processed by an external technology provider to deliver conversational and AI functionality. Do not share passwords, verification codes, payment card details, or unnecessary sensitive information.
Sharing of Data
Where necessary, data may be shared with Azer Group companies or contracted technology providers for service delivery and system operation, subject to applicable obligations.
International Data Transfers
Some technology services may use infrastructure outside the Sultanate of Oman. Any transfer of personal data is handled in accordance with applicable regulatory requirements.
Retention
We retain data only for as long as necessary for the purpose for which it was collected, or as required by applicable law or legitimate contractual obligations.
Your Rights
You may request access to, correction of, or updating of your personal data and exercise other applicable rights in accordance with approved procedures.
Security
We use reasonable organizational and technical safeguards to protect information against unauthorized access, loss or misuse.
Updates
This policy may be updated as services or regulatory requirements change. The latest version will be published on this page.